Quality Assurance Program

Quality Policy

HawkMtn Labs, Inc. maintains a long-standing reputation for quality and excellence in its provision of third party independent sampling and analytical testing services for the disciplines of soils, waters, solid fuels and materials.

IMG_3917Our Quality System contains all of the requirements that environmental testing laboratories must meet to demonstrate that they operate a quality system, are technically competent and are able to generate technically valid results.

Through accurate, timely and compliant procedures, as well as best-management practices and strong customer focus, HawkMtn Labs continuously strives to meet or exceed all client expectations.

Our Quality Management System ensures that we Provide Consistent Service that meets customer and regulatory requirements Address Client Satisfaction for continual improvement and the assurance of conformity to our customers and applicable regulatory requirements.

Procedures for Managing Clients and Work Flow

Project Management

Project Manager(s) are assigned to monitor clients and projects as needed

Work Flow Coordinator

Daily monitoring of all in-house samples to determine what tests and analyses need to be completed, their length of time in the lab and when they are due.

Reports and Data Deliverables

Systems are in place to keep our clients informed up to receipt of final reports

Out of Spec Alerts
Preliminary Reports
Results-Only Data Reports
Quality Control deliverables (which can include raw data)
Electronic Deliverables
Web-Based reports
Reporting forms as required by regulators
Customized forms developed for client-specific projects
Full reports including executive summaries, data, statistical analyses, etc., through conclusion

Sample Life Cycle Overview

Sample-Life-Cycle-Chart

Sample Life Cycle Details

Project Origination

Whether you decide to use HawkMtn Labs through contact with our marketing department, referral or website, the first stage in our relationship with you will be the initiation of a project or event. Our marketing department will provide you with all the information needed to get your project started from certifications to bids.

Sampling Event

Once you have decided to use HawkMtn Labs for your sampling and testing needs, your sampling event will be scheduled. You have the option to sample and drop off samples yourself, use our courier service to pick up your samples or have our skilled field sampling team do your sampling project for you.

Sample Receipt

Once your sample arrives at the laboratory, it is entered into our Laboratory Information Management System (LIMS) program and distributed for analyses. Our administrative team ensures proper documentation and recording of your chain of custody, analyses requirements and specifications, and turnaround time. Your project will be managed from start to finish ensuring quality and efficiency of results.

Sample Analysis

Samples are analyzed in-house by chemists, biologists and technicians who have been trained and have passed a demonstration of capability and a biannual proficiency study to prove competence. Instrument integrity is established by strict quality control measures including an annual minimum detection determination and successful completion of an annual proficiency study. Analyses that do not fall under our scope of accreditation are sent to a certified sub-contracted laboratory.

Sample Data Collection and Review

HawkMtn Labs employs LIMS to collect and sort data entered by technicians. Once data is collected, it is reviewed by the Quality Director and Technical Director. This review ensures quality control measures have been met and the data produced is cohesive.

Sample Reporting

HawkMtn Labs makes available several avenues for our clients to receive their reports, including access to the HawkMtn Labs website via an individualized client log-in. Clients may access and view reports for up to 90 days after posting. Additionally, clients may receive reports via regular post or email. HawkMtn Labs is capable of creating bound reports, data CDs or Microsoft Excel worksheets to make data review effortless. HawkMtn Labs can also meet all of your government reporting needs.

Invoicing

HawkMtn Labs makes billing easy by accepting purchase orders, major credit cards or by sending invoices.